Service-based business models in the Swedish railway industry

Purpose The purpose is to describe new business opportunities within the Swedish railway industry and support development of models that corresponds with needs requirements Industry 4.0, here denoted as Service Management 4.0. Design/methodology/approach study an in-depth descriptive case system specific focus on a vehicle maintainer. Public reports, statistics, internal documents, interviews dialogues forms basis for empirical findings. Findings article describes complex environment deregulated industry. Main findings are in form identified model propositions one key actors, Originality/value provides valuable understanding strategy environments how maintenance related could be developed reaching